Refund policy

You may request an eligible return within 30 days after delivery of the last item in your order.

The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Requests

Use your Customer Account or Return Center to submit cancellation, return, withdrawal, damaged, defective, incorrect, or missing-item requests.

Contact us through Customer Chat if you need additional information or assistance.

Order Cancellation

European Union Orders

If your order is shipped to the European Union, you may cancel your order or exercise your statutory right of withdrawal at any time before delivery.

If the shipment can still be stopped, we will stop it where possible. If it has already been dispatched and cannot be stopped, your withdrawal remains valid. After delivery, the goods may be returned under our 30-day return policy.

Non-EU Orders

You may cancel an unfulfilled order within 24 hours after placing the order. The cancellation window ends when the order is fulfilled or when 24 hours have passed, whichever happens first.

After an order has been fulfilled, it can no longer be cancelled under this cancellation policy. You may still request an eligible return under our 30-day return policy after delivery.

Returns & Exchanges

Green Return

If a Green Return is approved:

  • you keep the item;
  • you do not ship the item back; and
  • the approved amount is issued immediately as a gift card.

If you want a different size, color, or item, use the gift card to place a new order.

Physical Return

If a Physical Return is required:

  • we provide the correct return address after your request is approved;
  • we provide a prepaid return shipping label;
  • you can download and print the return label and attach it to the parcel; and
  • return shipping is free when you use the return label we provide.

Do not send an item to the address printed on the original parcel or to our business address unless we have confirmed that address for your return.

Items sent back without first submitting a return request will not be accepted.

We do not charge a restocking fee. Use the return label we provide and keep your proof of shipment until the return is completed.

Damages and Issues

If an item is defective, damaged, incorrect, or missing, submit a request as soon as possible so we can review the issue and provide the appropriate resolution.

Local Consumer Rights

Any mandatory consumer rights or protections provided by applicable country, state, provincial, territorial, or local law remain available and are not limited, excluded, or waived by this policy.

Refunds

Green Return Credit

Approved Green Return amounts are issued immediately as a gift card once the Green Return is approved. The gift card can be used for a new order and is not refunded to the original payment method.

Physical Return Refund

For an approved Physical Return, the approved amount is refunded to the original payment method within 10 business days after the returned goods are received and inspected, unless applicable law requires otherwise.

Your bank or card provider may need additional time to process and post the refund after we issue it.

Gift Card Purchases

A refund is not provided for an item purchased with a gift card. This restriction does not limit any mandatory consumer rights or remedies required by applicable country, state, provincial, territorial, or local law.

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